Stop (blue screen) error caused by a device or driver
You received this message because a hardware device, its driver, or related software has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.
The following troubleshooting steps might prevent the stop error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.
Steps to solve this problem
Download and install the latest updates and device drivers for your computer
Scan your computer for viruses
Check your hard disk for errors
Steps to work around this problem
These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.
Remove any new hardware or software to isolate the cause of the blue screen
Restore your computer to an earlier state